Complaints
Procedure for filing a Complaint
Investors can lodge complaints/grievances with “Giriraj Stock Broking Pvt. Ltd.” through Email to the designated grievance email address of “Giriraj Stock Broking Pvt. Ltd.” – “investors.giriraj@yahoo.com”
Status of the Complaint filed
For the Status of the Complaint filed, the response will be received on your registered email address within seven working days from the date of the complaint filed.
Investor Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id |
| Customer care | Sourav Kumar | 4, Fairlie Place, HMP House, 4th Floor, Suite No- 421A, Kolkata- 700001 | 033-4005 4519 | investors.giriraj@yahoo.com |
| Head of Customer Care | Sourav Kumar | 4, Fairlie Place, HMP House, 4th Floor, Suite No- 421A, Kolkata- 700001 | 8910095053 | girirajstock@yahoo.com |
| Compliance Officer | Mr. Vinay Jajodia | 4, Fairlie Place, HMP House, 4th Floor, Suite No- 421A, Kolkata- 700001 | 8100618027 | vinayjajodia1@gmail.com |
| Director | Mr. Kuntal Laha | 4, Fairlie Place, HMP House, 4th Floor, Suite No- 421A, Kolkata- 700001 | 9547473969 | kuntallaha@yahoo.com |
Grievance Redressal Mechanism
Level 1 – If an investor is not satisfied with the Head of Customer Care then they may write to the Compliance Officer – Mr. Vinay Jajodia, at vinayjajodia1@gmail.com.
Level 2 – If an investor is still not satisfied with the resolution that they may have received from Compliance Officer then they may write to the Director – Mr. Kuntal Laha at the designated E-mail Id – kuntallaha@yahoo.com.
Giriraj Stock Broking Pvt. Ltd style=”border: 1px solid black;”. will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.
Level 3 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.
Contact Details of Concerned Stock Exchange / Depository:
| Exchange | Web Address | Contact No. | Email ID |
| BSE | www.bseindia.com | 022 2272 8517/8097 | dis@bseindia.com |
| NSE | www.nseindia.com | 022 2659 8190/91/ 1800 266 058 | ignse@nse.co.in |
GRIEVANCE REDRESSAL THROUGH SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI)
| Address of SEBI Office | Contact Person & Telephone Nos | Email ID |
| SEBI – Head Office : Sebi Bhavan, Plot No. C4-4, “G” Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051 | Deputy General Manager (DGM) 022 2644 9000/4045 9000 | iggc@sebi.gov.in sebi@sebi.gov.in |
| SEBI – Northern Regional Office : 5th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi – 110 001 | Deputy General Manager (DGM) 011 2372 4001-05 | sebinro@sebi.gov.in |
| SEBI – Eastern Regional Office : L&T Chambers, 3rd Floor, 16, Camac Street, Kolkata – 700 016 | Deputy General Manager (DGM) 033 2302 3000 | sebiero@sebi.gov.in |
| SEBI – Southern Regional Office : 7th Floor, 756-L, Anna Salai Chennai – 600 002, TamilNadu | Deputy General Manager (DGM) 044 2888 0222 / 2852 6686 | sebisro@sebi.gov.in |
| SEBI – Western Regional Office : SEBI Bhavan,Panchvati, 1st Lane Gulbai Tekra Road, Ahmedabad – 380 006, Gujarat | Deputy General Manager (DGM) 079 2658 3633-35 | sebiwro@sebi.gov.in |
Filing complaints on SCORES
Easy & quick
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES
- Name
- PAN
- Address
- Mobile Number
- E-mail ID
Benefits
- Effective communication
- Speedy redressal of the grievances
Kindly visit the website: https://scores.gov.in/scores/Welcome.html